We manage our deliveries utilising Royal Mail. However, The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.

We reserve the right to deliver in multiple consignments; however this will be at no extra cost

Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.

Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.

UK Deliveries:

For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.

HIGH DEMANDS...
Deliveries NORMALLY take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.

HOWEVER, as we sell large volumes of Stock Daily, sometimes an item does become 'Temporarily Out of Stock'. 
If we know the item is due in, we will take your order, and dispatch as soon as the item arrives at our Warehouse. 

Please allow 7-10 days in case this is the case.

IF AN ITEM IS NOT DUE IN FOR A WHILE WE WILL MARK IT AS OUT OF STOCK!

European Deliveries Not Automatically Available

If you live in Europe we can deliver to you, but you will need to contact us first for prices.  This will be resolved soon.

Returns

We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.

It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.

Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.

We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.